It's been a couple of weeks since my last post, largely because writing has not been a major priority for me. Since we left the US there has always been some challenge facing the family that required our attention. To my surprise these challenges were not related to finding our way around, transportation, bad weather, or someone being sad due to homesickness, but rather technology. We are relying on technology for quite a few things, from communication with each other (cell phones), people back home (Skype / computers), to finding our way (Google Maps), but most importantly the kids school is online (computers and phones), which requires a solid internet connection.
We left Camp, Ireland almost two weeks ago and since then we have had nothing but trouble with our internet connections and phones. The first two weeks of the trip in Ireland the internet was pretty slow but consistent, but so far the internet and cell phones in the UK appear to be hell bent on breaking my spirit. In Edinburgh we arrived in our flat around 1:00 in the afternoon following a moderate day of travel. The flat was a ground floor unit - aka basement, but was clean and nice enough. The kids wanted to start on a little work so they flipped open their laptops and then it came, the words I have come to dread, "hey dada I need help, I can't connect". The following three hours were spent in head banging frustration with the landlady / owner Lucy, who was very kind, but of no technical assistance whatsoever. We eventually found a solution which involved standing on one foot while perched in a corner of the flat with one eye closed and your head wrapped in tin foil, but only Peter was willing to do that. In short we were without internet for a few days. We thought, "hey, no big deal, we can make it work, we are on an adventure and need to roll with the punches". Starbucks was right up the street with decent free wifi and over the next couple of days we consumed lattes and muffins every time we needed a wifi fix. On to the next challenge - phones.
Prior to leaving I checked to make sure our Verizon Samsun Galaxy phones were unlocked and could be used with a foreign SIM card. In Ireland, we went into a shop, bought a SIM, popped it into my phone and and sure enough I had a phone connection - but no data. However, a quick internet search revealed I needed to create a new APN with the proper settings for my carrier. Of course! How did I forget the APN, everyone knows about the APN. Without too much hassle that crisis was averted and with a few magic swipes I had a VERY slow data connection. So again Ireland was slow, but consistent. On to the UK, the land of Issac Newton, Charles Darwin, and Tim Berners-Lee, the freaking inventor of the internet - surely things would be better there. Whatever....
Peter and I went to the O2 shop in Edinburgh to get a new SIM card for the UK. I had O2 when we lived in London and did not remember it being particularly bad, so I went with what I knew. We got a new SIM, popped it in, configured our APN (we are fast learners) and whammo - we were live! Or so we thought. Everything looked right with the phone, except we could not make or receive calls consistently, we could not send or receive text's and we could not use the internet. So, while all the right lights were flashing, we were left with mostly dead phones. No problem, we will just pop back into the O2 shop and get some help tomorrow - whatever...
The next day I headed back over and watched as three O2 employees stood in complete amazement as my phone would not respond to their magic touch. They would say things like "I have never seen anything like this before", which is something I am getting used to hearing. Then finally the O2 technology elder (who was like 19), played his trump card - "you need an O2 Guru" - OH HELL YES, I NEED A GURU! That's exactly what I need, "where can I find this guru?". Do I need to go on a quest deep through the ancient underground city of Edinburgh and fight dragons to find this technology wizard who bestow upon me with the three eternal gifts of phone, sms and internet? "No, he is just up the road in our St. James shop, but there are no available openings until tomorrow at 10". OK, I'll take it. I could barely sleep that night, the chance to meet a real Guru was simply too exciting. I arrived at the shop 5 minutes early, which if you know me well, is highly unusual and illustrative of my excitement. Then I saw her, the guru - live and in person. I was eager to meet her, so I walked right up and proudly said - "I have an appointment with you at 10". "Yeah - I am still helping someone - take a seat" she said with an air of confidence only possessed by those who are truly enlightened. 20 minutes later after watching her work her magic she announced to the person she was helping "I have never seen anything like this before, I can't help you". My spirit was crushed, the Guru could not solve all problems. However, I held out hope that she could still solve my smartphone issues. When it was my turn (25 minutes after my appointed time) I eagerly described my problems to the Guru and eagerly awaited her wise response. Within 15 seconds she diagnosed my problem. I needed a new phone - my Samsung Galaxy S4 did not have the right radio to work with the O2 network. I was devastated, I had failed. Head held low I sulked out of the shop defeated. I have since come to learn that this Guru must still be searching for enlightenment because the phone is fine and compatible and works well with O2 in most areas, just not Edinburgh. Regardless I had now spent an inordinate amount of our time in Edinburgh on tech and was growing weary of my new role as IT Admin.
Next we headed to Bowness on Windermere, which is a beautiful town in the Lake District of England. The drive down took us three and a half hours and we arrived at our next rental around lunchtime again. Once we entered the house, a sense of dread hit me, what if the internet connection here is no good? I immediately opened my laptop to check the speed, searching... searching... searching... uh oh - no Wifi signal. Hmm, the router must be off, because who would be stupid enough to book a week long rental on this trip that did not have an internet connection - um yeah, that would be me. I could not believe I made this mistake, but sure enough when I went back and checked the listing, Internet was not included. We all make mistakes, but this was a pretty big one, and after coming from the technology hell of Edinburgh, I have to admit it was a major kick in the gut.
Fortunately, there was a Costa (English version of Starbucks) right down the road with free Wifi. Unfortunately the Wifi was highly inconsistent and very slow which made for a painful week of connecting, disconnecting, chatting with Apple support and drinking way too many lattes.
I am currently sitting in the kitchen of the house we rented for a month in the Cotswolds. We just arrived last night after a five day stay in London with no technology issues (other than an inexplicable lack of ability to send SMS). When we rented this house we were told it did not have internet and so we requested that it be installed for our stay as a precondition. They agreed, but told us it would probably be slow as "there is no fast internet up here". So after the trials of the past few weeks I was dreading our month long stay with creeping internet. However, after arriving and getting settled, I opened my computer and was astonished to find the fastest and most reliable connection we have had to date. I had no idea how much we take for granted back home and how exhausting it can be to fight with something that was once a given. I am trying to learn to go with it more than fight against it, but that is not my nature, so it will take a lot of work. For now I am thrilled to be in a place where technology is not fighting me, so I can take off my IT admin hat and go to the pub....